Refund policy

All purchases made directly through onthewae.com are final sale. At this time, we do not accept returns, exchanges, or refunds for orders placed through our website.

If having the option to return your purchase is important to you, we recommend purchasing onthewae products through our official Amazon or TikTok Shop, where eligible purchases may be returned according to each platform’s respective return and refund policies.

If your onthewae.com order arrives damaged, defective, or incorrect, please contact our customer support team (help@onthewae.com) with your order number and photos of the issue so we can review your order and assist you.

Please note that return and refund policies for purchases made through Amazon or TikTok Shop are determined by those platforms and may be subject to their individual terms and eligibility requirements.